Rule to create Email Notification When a New Ticket Has Been Created?
So I have created a new queue but I fail to see any options to configure an email notification be sent when a user submits a new ticket. Is this possible?
3 Comments
[ + ] Show comments
-
When you created the queue, there should be a section near the bottom of the Queue Detail page called Email on Events, these are a set of tick boxes that should allow you to select what when notifications are given. Alternatively you can create a custom ticket rule to send out emails when a ticket is created - Druis 8 years ago
-
Actually, there is no option in the Email on Events section to do this. That was the first place that I looked. I did figure out how to create the rule though. The key was in selecting "On Save" as the frequency. - RSanders 8 years ago
-
That's odd, what version of Kace do you have? - Druis 8 years ago
Answers (1)
Please log in to answer
