Setting up K1000 for mobile access/ K1000 GO app
We trying to use K1000 GO mobile app. We are unable to access from any device. My firewall team is telling me that i need to assign a public IP address and NAT it. Also that the K1000 server needs to reside in the DMZ. Is this correct? If not what can we do?
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Posted by:
SMal.tmcc
11 years ago
We assigned a public ip and opened the needed ports thru the firewall.
http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111775
Posted by:
hjansari
10 years ago
How do we enable SSL on the Mobile Apps? Doesnt show up on mine,
hmm..
Comments:
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In the most recent version of the app, you no longer need to toggle SSL on and off on the login screen -- the app automatically detects if your network has SSL enabled or not, and connects through the appropriate port. (note that if both port 80 and 443 are open, the app will always connect through 443.)
If you have SSL enabled on your server, you'll be prompted to accept the certificate, but after that you're all set. - patrick@kace 10 years ago-
I got the prompt for the certification, and accepted that, but nothing happend instead got error message "Unable to contact IP address, but can ping using my PC." - hjansari 10 years ago
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Hmm, this makes me wonder if we missed a case in handling self-signed certs. Could you tell me which platform you're running K1000 GO on? iPhone or Android? And also, have you been running the app on HTTP successfully until now (and the server has recently enabled HTTPS), or is this the first time trying to connect to the K1000 appliance? - JuanGatica 10 years ago
Posted by:
hjansari
10 years ago
Using iPhone
Comments:
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OK, I have tested the 1.1 iOS app against iOS 6 and 7, and changed the self-signed certificate multiple times, and I am not getting any failures related to the certificate. I guess I'll have to ask some more basic questions. Could it be that the "Mobile Device Access" setting in the K1000 General Settings is turned off? I tried that out, and noticed that the mobile app will report "Unable to contact IP address" if that switch is off, even though I can ping the machine on my workstation... - JuanGatica 10 years ago
Posted by:
dlistar
10 years ago
When you enable "mobile device access" in System/General settings be sure to also enable access for the user account you are trying to login to K1000... it's in Organization_name/Settings/Users
You also have to turn Mobile Go on from Settings > Control Panel > General Settings and also for each account as well under the USERS tab in Settings. - nshah 11 years ago
Are you trying to access your kbox outside of your network?
If not, then the locally assigned IP (and having peoples phones on the same network / sub-net as the k1000) would be more than enough. - Wildwolfay 11 years ago