Software

Hello

On a Windows 8.1 64 bit workstation, I have installed OpenScape Contact Center version V8 R2 (8.2.9.112)

This was installed using the standard installer (HiPath ProCenter Client.msi) version 8.2.8.111, then patched to version 8.2.9112. This is NOT an App-V installation.

I have previously installed the Client Desktop and Manager modules of this software. I would now like to modify the installation and install the System Monitor part of this software.

However, when I try to do this, I receive a message of 'Error 25014. installation operation failed. See the log file Hppcinstall.log created in your TEMP directory.

Hppcinstall.log shows the following

(OSCC 11:05:56:904) INFO: Feature "Client" state is 2
(OSCC 11:05:56:920) INFO: Feature "Manager" state is 2
(OSCC 11:05:56:935) INFO: Feature "ITMonitor" state is -1
(OSCC 11:05:57:232) INFO: CopyLanguageDLLsOnPatching: Languages dir is C:\Program Files (x86)\Siemens\HiPath ProCenter\Languages\
(OSCC 11:05:57:232) INFO: CopyLanguageDLLsOnPatching: Supportpath is C:\Users\Test\AppData\Local\Temp\{254E59F6-B106-41E6-B162-6552F61C1F93}
(OSCC 11:05:57:232) INFO: CopyLanguageDLLsOnPatching: Copying file 'tacsv.dll' from C:\Users\Test\AppData\Local\Temp\{254E59F6-B106-41E6-B162-6552F61C1F93}

The same error occurs if I try to uninstall or repair Openscape Contact Center. I have seen that someone else has reported issues when trying to patch this software is the following link

http://www.itninja.com/question/siemens-hipath-procenter-client-7-0-r3

I have been unsuccessful using this advice. I am trying to modify or uninstall the software.

I would be grateful for any suggestions on this.