When Ticket is assigned to Owner (Technician) send an email to Owner (Technician)
When Ticket is assigned to Owner (Technician) send an email to Owner (Technician) notifying them.
I have looked around in multiple locations but am unable to get this working as i would like
i have checked inĀ SD > Configuration > Email Events > Custom Emails
SD > Configuration > Email Events > Custom Ticket Rules
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