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When will the feature to automatically add a Timestamp to the Ticket Resolution be added?

When will the feature to automatically add a Timestamp to the Ticket Resolution be added?  This is very helpful to know when the original Ticket resolution was provided to the Submitter and when a 2nd or 3rd, etc. Resolution is provided after the Submitter reopens the Ticket.

Asked 3 years ago 0 views
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Answers (2)

Answer Summary:
Posted by: Channeler 3 years ago
Red Belt
1

Endorsed by Nick The Ninja

You might want to post that here:

https://kace.uservoice.com/forums/82699-sma-k1000




Comments:
Posted by: Hobbsy 3 years ago
Red Belt
0

Top Answer

I know it is not perfect but it is possible to pull that data from the ticket change log if you need it.

Comments:
 
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