/build/static/layout/Breadcrumb_cap_w.png

Why does Office 2016 deployment work INTERMITTENTLY?

I am trying to setup a scenario in which users can go to our site and login - get to the User Console Library and click install - BOOM. DONE! They get Office Pro Plus 2016, have a nice day.

I have installed and identified the software in the "Software Inventory". I have selected the correct OSes. I have associated installer files. I have done my custom admin Office setup with corresponding msp file. I have zipped and uploaded said software.

I have setup a UCL item with the correct software inventory item, parameters are: setup.exe /adminfile silent2016.msp. Its enabled. There are no label restrictions.

Tested on my desk on W7 Office 2010, tested in the field Office 2013. Tested on VMs. Disabled AV, disabled Anti-Malware. Tested install on desktop - no KACE. Tested on known good image and known good and stable systems.

Sometimes it works great! Perfect. Thats about 20% of the time. 
Most of the time I get nothing. No Office pop-up, no running processes.
Look in run-now status.
Sometimes I get the "can't find this device" and no Install Now button.
Sometimes I click "Install Now" nothing happens right away. Then 60-80 minutes later. Boom, its installed.
Sometimes I get the status of "?" - Office never installs.
Sometimes I get the status of "script could not be pushed because device was not connected".

Any help would be appreciated. I just don't get it. Sometimes is flawless - most times it just wont WORK.



0 Comments   [ + ] Show comments

Answers (4)

Posted by: matthewconlon 8 years ago
Yellow Belt
0
Things are working better now, rarely do I get a curious failure.

Long story short:

1. UCL items key off of IP Address and KACE does not recommend you use it for something this big.
2. I am forcing and inventory and pushing the installs anyway, my network folks said we should be fine.
3. Still get intermittent "device was not connected" issues - not sure if this will resolve it but I did see a setting "Allow run while disconnected"
4. Using script to check for O365 first and then install. O365 must be removed manually first.

Best of luck.

-M
Posted by: SDNBTP 9 years ago
Third Degree Blue Belt
0
Sounds like you're having Kace Agent/server connection issues. Are the problems isolated to Office installer only? What Agent version are you running?
Posted by: matthewconlon 9 years ago
Yellow Belt
0
Hard to say if they are isolated to Office install only. I have seen similar issues with the Office 2010 and 13 deployments - though those are not silent.Agent version 6.3.314 - how do I know if this is the most recent? I have never updated it.
Posted by: piobaireachd 9 years ago
Purple Belt
0
6.4.180 is the current agent version.
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ