Supporting Windows

I have a user that attempted to burn a disk using CDBurnerXP on a Windowx XP x32 Sp3 workstation; the user accidently put two disks that were kind of stuck together in the disk drive and attempted to run the application. The user called me and said that the disk drive was making a funny noise and that the computer was frozen. I inspected the disk drive and found the two disks and attempted to end the cd burning task. I had movement on the mouse but no response from anything else, not even a CAD would do anything. I perfromed a hard shutdown and attempted to reboot into safe mode with command prompt in order to run chkdsk -f. safe mode would not load either; the system just hung up. I did another hard shutdown and attempted to run the windows repair off of the Windows XP disk. This did not work either; the system just hung up once more. Finally after another hard shutdown, I attempted safemode one more time, but it looked like the system hung up on loading the fltsrv.sys file. I have a full backup of the system as of 8-5-12. I am getting ready to reformat the drive and start over if I cannot resolve the issue. Any help or insight would be greatly appreciated.