Here's som old SQL that makes a nice little table for the sat survery in the K1.

My idea was that this could be pasted into excel really easy so you could create charts, etc...

SELECT Coalesce(FULL_NAME, 'UNASSIGNED')          AS NAME, 
       Max(IF(SATISFACTION_RATING = 1, COUNT, 0)) AS 'POOR', 
       Max(IF(SATISFACTION_RATING = 2, COUNT, 0)) AS 'Below Average', 
       Max(IF(SATISFACTION_RATING = 3, COUNT, 0)) AS 'Average', 
       Max(IF(SATISFACTION_RATING = 4, COUNT, 0)) AS 'Good', 
       Max(IF(SATISFACTION_RATING = 5, COUNT, 0)) AS 'Excellent', 
       Max(IF(SATISFACTION_RATING = 0, COUNT, 0)) AS 'Not Rated' 
FROM   (SELECT U.FULL_NAME, 
               T.SATISFACTION_RATING, 
               COUNT(*) AS COUNT 
        FROM   HD_TICKET T 
               LEFT JOIN USER U 
                 ON T.OWNER_ID = U.ID 
        GROUP  BY U.FULL_NAME, 
                  T.SATISFACTION_RATING) RAW 
GROUP  BY FULL_NAME 
ORDER  BY NAME 

I hope this helps.