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K1000 Service desk not accepting attachments from OSX clients

It appears that every/any attachment is being rolled up into a winmail.dat file once it hits KACE and they have outlook for macs installed

Outlook needs to be configured

Select Tools | Options...from the menu.

  • Go to the Mail Formattab.
  • Under Compose in this message format:, make sure either HTML or Plain Textis selected.
  • Click Internet Format.
  • Make sure either Convert to Plain Text format or Convert to HTML format is selected under When sending Outlook Rich Text messages to Internet recipients, use this format:
  • Click OK.
  • Click OK again.

Comments

  • In our environment, we also had to disable RTF on the Exchange server. http://www.itninja.com/question/service-desk-not-accepting-attachments-from-osx-clients - matthall 12 years ago
    • thanks for the addition - SMal.tmcc 12 years ago
  • since the users have already sent email to the kbox you may have to reset the format for individual kbox address for the effected users:

    •Search for the desired contact in your Outlook Contacts.
    •Double-click the contact's email address. •Alternatively, click on the desired email address with the right mouse button and select Outlook Properties... from the menu.

    •Make sure either Let Outlook decide the best sending format or Send Plain Text only is selected under Internet format:.
    •Click OK. - SMal.tmcc 12 years ago
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