It’s important to keep your system at the latest version for a few different reasons.  Having the newest version of the K1000 will enable you to download patches and have the latest fixes and enhancements for the most current version.  Fixes to older versions are at our discretion.  We put most of our resources on the most recent product releases in order to continually improve and enhance the value of our software.  If you are on an older version, we encourage you to upgrade to the currently supported version of the software to be able to get the best support available.  Our support policy is to provide support on both the current and one version prior of our products.

We will provide full support of our software for 60 days following a release of the newest version, at which time it will go to limited support.

We will provide limited support for our product for 60 days after the release of our most current software, at which time it will become discontinued.

Below are the different types of support that we provide based on what version that you are on.

Full Software Support

·  Product is fully supported and is the generally available release or version.

·  Enhancement requests for this release are accepted and may be considered for future releases.

·  Maintenance releases or hot fixes are periodically made available for this release.

·  Release or version is fully supported by both Support and Development.

·  Release or version is available for download from our support portal.

Limited Software Support

·  Support is available for this release or version, and we will use best efforts to provide known workarounds or fixes.

·  No new code fixes will be generated except under extreme circumstances and at our discretion.

·  Enhancement requests are not accepted.

·  You are encouraged to plan an upgrade to a release or version on full support.

·  Release or version is available for download from our support portal.

Discontinued Software Support

·  Includes release or versions that are retired or discontinued.

·  No new patches or fixes will be created for this release.

·  Release is not available for download from our support portal.

·  Support will be provided to assist with upgrading to a supported version.

·  Support is not obligated to provide assistance on this version of the product.

Please see the links to view the lifecycle table for Supported Software Versions of the K1000 and K2000 Product Series.