After removing Bombgar, when adding new tickets it still has link inside ticket
I have removed the Bomgar intergration from Kace but it is still sending the link. Https://yourBomgarURL.com/api/start_session.ns?...... within the New TIckets I create. I have no custom rules define. Does anyone know where else this may be stored. I have retraced the steps of the install.
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Posted by:
nshah
11 years ago
Sounds like you have the new ticket rule going. Did you check the verbage in the ticket rule that might include that line?
Posted by:
jdornan
11 years ago
Remove or disable the ticket rule named Bomgar Session Request
as pictured below.
Posted by:
klthomas01
11 years ago
I have removed all custom ticket rules and it still shows that point to Bomgar
Comments:
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Then it has to be embedded in one of your email templates. You should check each of them in the queue setup - jdornan 11 years ago
Posted by:
klthomas01
11 years ago
I found where it was under Service Desk/Configuration/Service Desk Email Customization.