Auto categorize tickets sent to an email address
we recently created a new email address reportspam@company.com which just forwards the emails to the helpdesk email. What I want to do is whenever someone sends an email to reportspam@company.com, I want it to be auto categorize and not send the submitter a the confirmation they receive about opening a new ticket.
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Posted by:
chucksteel
6 years ago
You would probably be better off creating a separate queue for these.
Posted by:
Hobbsy
6 years ago
You can't really do this as the category that is selected when an email ticket is logged is the default one shown in the queue configuration. If you are forwarding the email you may be able @Category= in the email to set a value
