KACE Product Support

Hello Silvia,

There are two way of handling Managed Installations:

Method 1 (pre-install)

(a) Install the desired software package onto a machine;
(b) In the K1000 go to the Inventory module, click on the computer name to drill down to its detail, and click Force Inventory Update (this will force the agent on the machine to perform a check-in with the appliance and update the software inventory).
(c) Go to the Software tab under the Inventory Module and find the software title in question. Click on it to drill down, scroll to the section named Associated Files, and you can click Browse to find the software installer. Make sure to save which is at the bottom of the screen.

Now when you go into Managed Installations, you can pick the software title in question as it will appear in the drop down menu.

Method 2 (no-preinstallation)

(a) Go to the Software tab in the Inventory Module.
(b) Click Choose Action, Add New Item.
(c) Provide the Display Name for the software title in question
(d) Scroll to the section named Associated Files, and you can click Browse to find the software installer. Make sure to save which is at the bottom of the screen.

Now when you go into Managed Installations, you can pick the software title in question as it will appear in the drop down menu.

Method 1 is preferred to Method 2 because all software inventory items will automatically be in sync, whereas a couple of more steps would be required with Method 2 to make the same thing happen because you had done some manual steps to start the process.

I hope this answers your question. Thanks for asking and for trialing the K1000 Systems Management Appliance.

many thanks Sevanmuridion, that's exactly what I needed, the no-preinstallation thing, but who would go to the inventory to do taht ? it's kind of tricky !! ;-)

Method 1 in Sevanmuridion posting is the best practice, creating software item manually is prone to errors and can cause the MI to install over and over becuase of incorerct version, display name, vendor name ...etc

Hi, I have a question that goes a little further : I used method 1 installing Photoshop elements with a package created by Adobe Installation Manager. What it creates is a page with this form :
photoshop.pkg
when I go in the details of the software inventory, I can browse to "upload & associate file:" but I cannot select the .pkg file, as it is seen as a directory. Is there a way to put this .pkg on the Box ?