Can I undo archive a ticket
Accidentally archived a ticket... cannot seem to figure out how to undo that action :/
Can anyone tell me how?
Thanks
0 Comments
[ + ] Show comments
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
KevinG
4 years ago
Top Answer
If you enabled Archiving for a Queue, the left Navigation bar under Service Desk will have a "Archive" tab.
You find the ticket, select the checkbox and use the choose action menu to restore.
Comments:
-
Thank you sir! Had not noticed this before... never had to ;)
Saved me and I learned something ! - Grelfod 4 years ago
