Changing the E-Mail "Mail Ticket"
Hi
We're having KACE running for the first day now.
Something that really bothers us, is that we cannot send the Ticket via E-Mail and add a custom text.
like:
Title: Ticket number etc.
Body: [Custom Text we're adding]
[Ticket Information]
How do you do this? Is there anyway we can add a field to add a comment to the mail?
I hope you guys figure out what I am trying to say.
Regards
az
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Answers (1)
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Posted by:
chucksteel
11 years ago
In the queue configuration under the Email on Events header there is a link to customize the emails sent.
Comments:
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Yes thanks. But can I customize it before sending? If I want to give a customer a personal note for example? - aazimm 11 years ago
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The closest you could get to that kind of functionality would be using the comment on the ticket. You can't modify individual emails "on the fly". - chucksteel 11 years ago
