How do I customize K1000 service desk portal welcome screen?
Hi all, on the KACE service desk user portal is there a way to customise the "welcome" screen? basically i want to give the user links to documentation and explain what the portal can be used for....i am aware we can add the corporate logo but not much further to that.
Answers (4)
At this time, that's about the limit of customization you can do on your own. Kace support offers a paid service to make modifications. You can submit a support ticket to get a quote. There are some changes coming in 5.4 where it's either enabled or Kace support can add a patch to add customization through jquery modification.
Bushki,
The User portal welcome screen accepts HTML Code. You can use a simply HTML WYSIWYG editor such as http://www.quackit.com/html/online-html-editor/ to make a custom welcome page. Once you have it done click source in the upper left of the editor and paste the output into Settings > General Settings > User Portal Settings > Portal Text.
I have embedded links, marquees, images, etc. into is successfully.
Brandon
At this time, that's about the limit of customization you can do on your own.
Kace support offers a paid service to make modifications. You can submit a support ticket to get a quote.
There are some changes coming in 5.4 where it's either enabled or Kace support can add a patch to add customization through jquery modification.
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Thanks jknox appreciate the comment - bushki 12 years ago
Our office paid to have that service pack installed and you can do quicte a bit of modifications if you know jquery. It doesn't add anything into the control pannel that allows you to make changes via the graphical interface. However, I finally was able to load our logo as a transparent .gif file as they load theirs. I was having an email war with them that lasted months over the fact they could use a transparent .gif file and we couldn't and how crappy it looked. My office paid for the service pack before I won that battle but, I do get my logo with the transparent background via this service pack (I rather I would have gotten it changed so everyone could do so by default because it's ridiculous that we can't). We also edited the color scheme to match our own internal page etc. As mentioned above, in 5.4 there's sipposed to be changes that are more than just asthetic available via jscript. One thing though, after every upgrade, the jscript needs to be reloaded using the update feature in the control panel to put your modifications back. It's a disconnected feature that Kace doesn't recognize unless you run the script manually. That needs to be worked on. It should check for the script in the directory that's used for the updates and if it's there reload it.
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I believe we are going to go into the same battle with KACE over having to pay just to have the ability to modify this thing because TIME OPEN and TIME OPENED are frustratingly similar.
My whole KACE development/design project is on hold until we have the ability to make it just the way we want it. We're already going to throw our users into panic introducing a new service desk, changing it in a couple weeks to look prettier will start a riot.
This option should be innately available :( - Wildwolfay 11 years ago
