Dell K1000 - Service Desk - Create ticket, due date
Hello,
I create a new ticket as user, and in the field 'due date' is normaly the time depending from the priority.
I've seen this a few times - now the due date doesn't change when I switch between the priorities - due date is always 'nothing'
How can I change this, so that the due date change automatically to the right time.
Hope for help, thanks!
I create a new ticket as user, and in the field 'due date' is normaly the time depending from the priority.
I've seen this a few times - now the due date doesn't change when I switch between the priorities - due date is always 'nothing'
How can I change this, so that the due date change automatically to the right time.
Hope for help, thanks!
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Answers (1)
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Posted by:
svmay
8 years ago
Top Answer
> Service Desk > Configuration > Queues > 'yourqueue'
>Service Level Agreement
Enabled Priority Resolution Time Use Business Hours/Holiday
[x] High 4 Hours [x]
[x] Normal 18 Hours [x]
[x] Low 45 Hours [x]
You can timed the notification at 'Notification Recurrence'.
>Service Level Agreement
Enabled Priority Resolution Time Use Business Hours/Holiday
[x] High 4 Hours [x]
[x] Normal 18 Hours [x]
[x] Low 45 Hours [x]
You can timed the notification at 'Notification Recurrence'.