Deploying Office 365 issues
Hello! I have been tasked with creating a managed installation to deploy Office 365 and have been running into some issues.
I have followed the steps on https://kacetraining.com/package-deploy-office-365-kace and used the following XML code which installs word, excel, powerpoint, teams, visio, skype, onedrive:
<Configuration>
<Add OfficeClientEdition="64" Channel="Broad" ForceUpgrade="TRUE">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="Groove" />
</Product>
<Product ID="VisioStdXVolume" PIDKEY="******************************">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="Groove" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="PinIconsToTaskbar" Value="TRUE" />
<Property Name="SCLCacheOverride" Value="0" />
<Property Name="AUTOACTIVATE" Value="1" />
<Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />
<Property Name="DeviceBasedLicensing" Value="0" />
<Updates Enabled="TRUE" />
<RemoveMSI />
<Display Level="Full" AcceptEULA="TRUE" />
</Configuration>
The issue I'm having is when I click "Run Now" the PC's in my label group get the notification that the software is downloading, then says the job is complete, but Office is not installed. I am not sure why it is not installing.
I have also attached some screenshots of my MI below:
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you need to enable execution to run on any schedule. Run Now is the only way this MI will run - SMal.tmcc 5 years ago
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I had it disabled and was just clicking "Run Now" in order to test it. I have also tried different executions options to deploy and run into the same issues each time. I get the notification that the software is downloading, then says the job is complete, but Office is not installed. - clevet89 5 years ago
Answers (3)
You are doing a x64 install  <Add OfficeClientEdition="64" Channel="Broad" ForceUpgrade="TRUE">
If there are any 32bit office products installed the x64 install will fail
It could also be having problems finding the config file the way you are calling it.
for my office 2019 install I had to use
cmd /c setup /configure configuration.xmlsee this blog about that:
Comments:
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I have confirmed I do not have any 32 bit MS applications. I have also attempted to use that command instead of setup.exe /configure Configuration.xml but it actually times out and says "Done" even quicker. The installation still fails - clevet89 5 years ago
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Confirm the install is good.
Go to the deployment directory and run the setup from a command prompt manually to see what error is being produced. You will find it under C:\ProgramData\Quest\KACE\downloads\ in a numbered directory - SMal.tmcc 5 years ago-
When you are referring to the deployment directory and running locally are you referring to doing this on the target machine that I am trying to deploy the software to?
Is this something I need to set up prior to the deployment? - clevet89 5 years ago -
yes on a target machine that failed - SMal.tmcc 5 years ago
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Ok I confirmed if I cd to C:\ProgramData\Quest\KACE\downloads\25105\office+visio and run the setup.exe /configure Configuration.xml then the installation kicks off and works correctly. - clevet89 5 years ago
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see new answer - SMal.tmcc 5 years ago
The way you have the full command line call it is looking for the setup.exe in the root of the numbered dir not in a subdir. You need to rezip with the exe at the root
Here is my zip file
This is the install dir structure
Comments:
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I have my folder setup the same way. I created a folder called 'office+visio'. In the folder contains setup.exe, configuration.xml, and the 'Office' folder. I then zipped the 'offce+visio' folder and uploaded that to KACE.
I dont think that is the step im missing. - clevet89 5 years ago-
that's the problem. kace is looking for the exe at C:\ProgramData\Quest\KACE\downloads\25105\ not C:\ProgramData\Quest\KACE\downloads\25105\office+visio\ - SMal.tmcc 5 years ago
Comments:
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for this to run the command would be
.\office+visio\setup.exe /configure .\office+visio\configuration.xml - SMal.tmcc 5 years ago -
you zippped the office+visio folder and files. you should have been in the office+visio folder with explorer. Highlight the files and subdirs only in that folder and send those to zip - SMal.tmcc 5 years ago
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Ah! I feel stupid! I didnt realize that would cause an issue. learn something new everyday..
Also, is there a way I can force the installer to run even if they have an Office application still running? - clevet89 5 years ago-
Don't feel stupid, that's why forums like this exist. We are here to help
I have been at this since 1980 and dos 1.0 so I know how the system searches thru the structure. If you are doing your job well you should learn something new almost every day. I still learn things everyday. That's one reason I like this forum, lots of input from different mindsets.
you should be able to change the ForceAppShutdown to true in your config file. - SMal.tmcc 5 years ago