Email different reply for tickets submitted on the weekend
Hi,
It has been asked that we send out a different ticket submission email when a ticket is created on the weekend.
They want the email to state that the helpdesk is closed and the ticket will be looked at on Monday.
Is this possible?
0 Comments
[ + ] Show comments
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
MacDude
10 years ago
This would require Ticket Rules.
See this ITNinja Article: http://www.itninja.com/blog/view/adding-business-hours-table-to-kace-for-calling-upon-in-ticket-rules-and-easy-maintenance
Also:
Check out the existing requests for this feature: http://kace.uservoice.com/forums/82699-k1000?query=hours
