Email notification
Hi everyone,
I'd like to change my email notification to get something more clear.
I checked a bit but didn't found a thing about what variables i'm supposed to set.
For information I'd like to have
the title
the description
the submitter name, i've found : $ticket_submitter_name
the creation date
the sates and the last comment.
Thanks for your feedback.
1 Comment
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Are you using the system rules or custom rules for your notifications? - chucksteel 5 years ago
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I'm using the system rules for the moment. - Arystos 5 years ago
Answers (1)
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Posted by:
chucksteel
5 years ago
When on the Service Desk Email Notifications page, click "Need Help" on the right side of the screen. Click the link for "Configure Email Templates". Scroll down to view the list of available tokens.
