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Help Desk after hours rules

I'm looking for a way to process tickets created after normal business hours or on the weekends differently than normal tickets, specifically I would like the notification group to be different than the day time support group (emailing cell phones/SMS rather than normal email channels), and providing a response indicating that after hours personel will contact shortly to assist. 

Does anyone have any insight on the best way to accomplish this? 

 

thanks for the help!

 

 

Asked 10 years ago 1784 views
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