Best Practices

Good evening!

We have a system implemented from before I was hired in that users can submit a form through our internal website and the form is converted to an email message and sent to our ticketing system. Recently, after a k1000 update, this tactic has stopped working and is actually blocking emails from being sent to the k1000. I have pasted the email format below and the ticket config that we currently use.

How can I change the email format to automatically detect the SUbmitter/impact/Origin?

Thanks!

-David