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Is there a simple way to import users?

I need to find a quick and simple way to import users for the user console. So that employees that have access to workstations may be able to put in helpdesk tickets as they need.

1 Comment   [ + ] Show comment
  • Do you have a directory system? If unsure, how to users authenticate in your environment? - JasonEgg 7 years ago

Answers (3)

Answer Summary:
Posted by: johnbodden 7 years ago
Senior White Belt
1

Top Answer

Go to settings, Control Panel, User authentication.Select LDAP auth and click new..
enter the server info. In the Advanced search we use
(&(samaccountname=KBOX_USER)(&(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2))))
This imports active AD user accounts. 
Be sure to change the role

Comments:
  • I will give this a try in a few minutes - rbeatty 7 years ago
  • johnbodden this is what returns after testing:

    Error: LDAP search (with filter [(&(samaccountname=*)(&(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2))))]) Failed.
    Error: LDAP Test Failed. Closing connection.

    everything else is successful - rbeatty 7 years ago
    • Try only (&(samaccountname=KBOX_USER)(objectClass=user))
      You can refine your search, but the exact terms depend on your environment - JasonEgg 7 years ago
Posted by: SMal.tmcc 7 years ago
Red Belt
0
setup ldap to your AD
Posted by: JasonEgg 7 years ago
Red Belt
0
I've found this video helpful if you're new to LDAP:
https://support.quest.com/kb/157969

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