k1000 7.0 SMTP Settings
We upgraded to K1000 7.0 over the weekend and now our SMTP settings apparently no longer work. E-mails will not send from the box. I've double checked the connector, verified the username/password was being taken successfully, but for some reason the box can no longer send e-mails. Has anyone else experienced this issue?
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Answers (2)
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Posted by:
Nico_K
7 years ago
Did not see the issue before but what does the diagnostics say?
Go to Settings | Support | Run Diagnostic Utilities and send an email to yourself. This provides you a detailed log regarding the sending process.
If you need help to analyze this, feel free to post it here or contact support (support will ask you to run an additional patch to collect additional logs too)
Go to Settings | Support | Run Diagnostic Utilities and send an email to yourself. This provides you a detailed log regarding the sending process.
If you need help to analyze this, feel free to post it here or contact support (support will ask you to run an additional patch to collect additional logs too)
Comments:
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Hey Nico,
No matter what configuration for SMTP I use I get the same errors (Below). The internal SMTP has stopped functioning in our environment as well. We've used our SMTP with K1000 for years, not sure what 7.0 could have changed. I've been on 3 calls with support too and they can't seem to figure it out either.
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN PANIC
Rewrite of administrator@support.ourdomain.org yielded unqualified address "maincampusadministrator"
LOG: MAIN PANIC
Rewrite of administrator@support.ourdomain.org yielded unqualified address "maincampusadministrator"
LOG: MAIN
<= administrator@support.ourdomain.org U=www P=local S=581
delivering 1cK3SX-000KRV-Up
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= helpdesk@ourdomain.org U=www P=local S=483
delivering 1cK3SY-000KRb-1P
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= facilities@ourdomain.org U=www P=local S=502
delivering 1cK3SY-000KRh-43
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= echosupport@ourdomain.org U=www P=local S=490
delivering 1cK3SY-000KRn-6c
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= hr@ourdomain.org U=www P=local S=462
delivering 1cK3SY-000KRt-98
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= nutritionservices@ourdomain.org U=www P=local S=508
delivering 1cK3SY-000KRz-Bd
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= payrollkbox@ourdomain.org U=www P=local S=485
delivering 1cK3SY-000KS5-EF
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= training@ourdomain.org U=www P=local S=480
delivering 1cK3SY-000KSB-Gm
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host
LOG: MAIN
Warning: purging the environment.
Suggested action: use keep_environment.
LOG: MAIN
<= communications@ourdomain.org U=www P=local S=498
delivering 1cK3SY-000KSH-Jf
LOG: retry_defer MAIN
== cthomas@ourdomain.org R=smart_route T=transport_25 defer (-53): retry time not reached for any host - ct253704 7 years ago-
bump... Same issues here... - DirtySoc 7 years ago
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Hey DirtySoc,
we had those issues for about 3 weeks and the support suggested to upgrade to 7.1 after that the same errors occured.
I've removed all SMTP settings from the queues. Only in the network settings we've provided the IP-Address and the port for SMTP Settings. Now the errors are gone. - BEJNo 7 years ago -
We had to remove SMTP username/password and do all of that. Has been working until today and it just magically stopped working again. Seriously worst upgrade ever going to 7.x. We've been back and forth with support and they claim "e-mail had a bug in every single previous version....but they fixed the bug"....well, if you fixed the bug then why is everyone breaking? - kbigelow80 7 years ago
Posted by:
ct253704
7 years ago
Top Answer
The way to resolve this for now is to remove all passwords from SMTP settings in both the queues and the network settings. Since we had Exchange set to allow anonymous having a password breaks SMTP as of 7.0. This wasn't the case in previous versions.
I put our resolution in this thread back on 12/28. We just removed the passwords for all SMTP configurations If you allow anonymous sending on exchange, this should be a workaround for now. - ct253704 7 years ago