K1000 Service Desk Ticket
Our users use the service desk portal to submit tickets. What is the best way to build a new ticket without making it available to the users until it's ready?
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Do you mean you want to create a new ticket layout? - Druis 9 years ago
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It's a whole new ticket, not a layout change for an existing ticket if that's what you mean. I know I could just duplicate the ticket in that case. But I think Chuck's suggestion below is going to work for me. Thanks. - tpr 9 years ago
Answers (1)
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Posted by:
chucksteel
9 years ago
If you are building a new queue then you can limit who can submit the ticket through the "Restrict submitter by labels" setting on the queue configuration page. You can set this to a limited number of users for testing initially and then change the settings to allow all users once you are ready to go live.
Comments:
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Sounds good. Thanks, Chuck. - tpr 9 years ago
