Software Deployment

I wasn't 100% clear on whether you were including the agent within your image or not, but it's usually recommended to deploy it post-installation to prevent problems such as this.

If it is included within your image, the below article may be of help:

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL112151

We are trying to deploy the Kace agent to a Windows 8.1 computer but it fails everytime. We are using agent version 5.5.25198.  Pushing the agent fails everytime on step 3:

 STEP 3: PUSH SCRIPT\PROVISIONING - FAILED

  [11/11/13 11:36:19 AM] End of remote communications.
  [11/11/13 11:36:19 AM] End provisioning run.

I have completely uninstalled Virus Scan from the computer and the firewall is off.  Has anyone else had trouble pushing the agent to Windows 8.1?

This worked for me (workaround).

Manually install the ampagent-5.5.30275-x86.msi per command line msiexec /i amp...msi and type in your Kace 1000 IP.

8.1 is showing up but is not yet in the patching schedule, all the other stuff should work correctly

Yes, we are using a post install task to add the K1000 agent.  It installs, but the 8.1 clients don't ever check in.  I have tried running runkbot 4 0 manually and rebooted many times.  Verified firewall etc.  No luck.  Nico_K, you mention you have it working under 8.1, are you running v5.4 or v5.5?  From what I remember reading there were a number of issues with 5.5 when it first released which is why we held off updating.

Can you check amp.log and see if you are seeing any errors?

Also, do you see any errors when you run kbot 4?

When will be next server release? Any new information regarding "Ultimation"'s problem?

Ok we just setup a test on v5.5 and the agent is working correctly on Windows 8.1.  We were just concerned about moving to v5.5 since we saw some people having various issues.

can you paste the complete provisioning log?

I did the following on my 4 Windows 8.1 machines, then it worked correctly....

1) Change UAC GUI to lowest option

2) Change Reg Setting for UAC:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

In the details pane (Right Pane), locate the EnableLUA key (REG_DWORD type). Double click to Modify. In the Value data box, type 0 (zero), and then click OK.

NOTE:  Solution:

On the client system that has the KACE agent, please follow the steps below to uninstall the KACE agent:
Type cmd in the search programs and files box.
The cmd box will pop up.  Go to c:\Program Files (or Program File x86 if 64 bit)\Dell\KACE
Type amptools.exe uninstall. The AMPAgent will stop and the agent is uninstalled

I am currently running server version: 5.5.90547

I am also running kace agent version: 5.5.30275

The agent runs perfectly fine for windows 7, but fails on windows 8

This is a known issue with 5.5 Server. This issue is fixed in next server release.