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Merging Tickets

For those of you who have upgraded to 9.1, are you able to merge service desk tickets now? I am not seeing any obvious way to do this.... am I missing something?

Asked 5 years ago 1525 views
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Answers (1)

Answer Summary:
Posted by: AbhayR 5 years ago
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Top Answer

You will need to enable Ticket Archival/Merge option from Service Desk Settings page first.

Comments:
  • Thank you! - rruhl 5 years ago

Posted by:

rruhl Orange Senior Belt
Ninja since: 5 years ago

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