Patching record shows "completed (Platform not supported or subscribed)." although platform is subscribed.
I have Windows 7 Professional SP1 workstations reporting "completed (Platform not supported or subscribed)." although my subscription settings include SP1.
So KBOX correctly detects the workstation OS type:
OS Name: Microsoft Windows 7 Professional
Service Pack: Service Pack 1
Subscription settings list the OS type:
Current Platforms: Win XP SP3, Win 7 SP1 x64, Win 7 SP1
But about 10% of the machines I run the job against report the platform is not supported.
Any ideas?
I should mention that I have two other patching issues which may be related.
1) Jobs over 1000 machines cannot show me a status list for machines
2) I have about 60 machines which are failing to download a patching file from the replication share even thought the file is present, replication is working, and other workstations can download it successfully.
I'll ask seperate questions for these two issues.
Answers (2)
Open up a support ticket at http://support.kace.com for this. Enable debug on an agent system that is experiening this issue and try pushing the patch job again. Send the logs in with the ticket.
http://www.kace.com/support/resources/kb/article/How-to-enable-debug-logs-on-the-KACE-K1000-Client-KBOX-Client-Deployment
Comments:
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Thanks, I'll log a ticket with KACE once I get the other 2 issues I mentioned sorted out.
This error hasn't occurred during the last 2 weeks - it could be because we had a large backlog of tasks on the KBOX server and we then changed our patching frequency to reduce the load. Went from 2000 tasks in the queue to about 200. - ChrisPO 12 years ago
