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problem with merge modules and upgrade

hi all,

i need to update a package with a new file. here's the steps i've done;

copy the original msi into a backup folder
edit the msi, incremented the version, changed the GUID and added the file
coded an upgrade into the modified msi with the information from the original file

those steps are standard and always working.

here's my glitch;

when i install the modified package, i receive error 1602 and a popup with the name of a file into a merge module.

i believe this is the first time i do an upgrade on a msi who has merge modules.

am i doing something wrong? missing something?

thanks guys!

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Answers (8)

Posted by: AngelD 15 years ago
Red Belt
0
1602 means that the user canceled the installation.

Does the file exist in the merge module which was included in the original package?
How did you add the file?
Did you create a new component for this new file?

Install with verbose logging and post the relevant lines (often above the actual error or the line where the CA returns value 3)
Posted by: kardock 15 years ago
Second Degree Green Belt
0
no the added file does not exist in the merge module in the original package.

i have added the file in the file section, selecting it in the upper portion of the window and add it in the lower portion.

i have not created a component, should i?

the original package works fine, so i was inclined to think that just adding a file will not break it. adding a file and an upgrade are basic stuff.

i don't understand why i got this error message from the merge module.

thanks!
Posted by: AngelD 15 years ago
Red Belt
0
Which tool are you working with, sounds like Wise?
Posted by: kardock 15 years ago
Second Degree Green Belt
0
yes, wise.

i still don't know how to fix this. since i work with bmc channels, i will have to create a new channel instead of updating the current one. this is bugging me no end. first time i have a problem with an upgrade.

thanks!
Posted by: anonymous_9363 15 years ago
Red Belt
0
I don't see anywhere where you say "I clicked 'Upgrade Sync'"...
Posted by: kardock 15 years ago
Second Degree Green Belt
0
upgrade sync? what is that?

i'm refering to upgrades in distribution section of wise.

please tell me about that sync because honestly, you lose me back there.
Posted by: anonymous_9363 15 years ago
Red Belt
0
Oops! That's "UpgradeSync", one word. Use the help file. It's all detailed therein.
Posted by: kardock 15 years ago
Second Degree Green Belt
0
nice tool.

thanks!
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