redirect to admin page after login
We have a k1000 and k2000.
Local admin login, ssh disabled.
Take the job over from IT who left.
I can login in the k2000 with admin user and pasword without problems.
K1000 is linked with the k2000.
If i loging into k1000.url/admin or adminui? then i get no errors but i get the login page again.
If i try to login with a incorrect username then i get a message "login or password incorrect" .
So that's mean that the login and password are correct but why do i get the login page over and over again?
K version v.7.0.121306
Kind Regards,
Answers (2)
First:
1. Delete browser cache and cookies.
2. Then check if you can login with the admin-user or if this also fails.
3. reset admin user using the console with user: netdiag; pass: netdiag
4. if this does not help, contact support
Please be aware that the appliance is on a _REALLY_ old version so you should update asap (it is obvious, that you cannot update when you cannot login as an admin)
Here are the upgrade paths:
https://support.quest.com/kb/155574 for the SMA (former K1000)
https://support.quest.com/kb/213166 for the SDA (former K2000 and if you have Remote Site Appliances (RSA) you can follow the same path)
Comments:
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Hello Nico
point 1 already try that
point 2 == fails
try point 3 with putty butt i know ssh is not enabled.
if y try to login i get this error
login as: netdiag
Using keyboard-interactive authentication.
Password for netdiag@k1000:
Using keyboard-interactive authentication.
pam_login_access: pam_sm_acct_mgmt: netdiag is not allowed to log in from ipadress
Access denied
SO how can i login to the console remotly?
We have a hardware k1000 and 2000.
Is there a link with the console options and how the connection options are?
Already thx for helping me out with this? - gianniac 4 years ago-
you cannot access this console remotely. It is only for local login (the console is for diagnostics and troubleshooting)
Connection using a KVM (or monitor, keyboard) locally on the hardware appliance.
Follow this KB for accessing: https://support.quest.com/kb/117315/ - Nico_K 4 years ago-
and please open a SR on monday (you can write down the SR, so I can have an eye on that) - Nico_K 4 years ago
Hello Nico
This morning i got a console session.
I try to reset the admin password with klogin_reset but i got this php error
is got a SR and the number is 4651166
Gianni,
Comments:
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I have seen that the appliances are out of service since a long time. I decided to overwrite this for this one issue, an engineer will contact you soon to check. In addition I notified sales for a renew which is nessesary to use the appliances in future. They will also contact you soon. - Nico_K 4 years ago