Service Desk - Can a ticket Field be Required based on a condition?
For KACE Systems Management Appliance, I see that you can modify new ticket fields that can be made visible. Is it possible to change whether or not a ticket filed is required based on what the user's selects as the issue?
0 Comments
[ + ] Show comments
Answers (2)
Please log in to answer
Posted by:
Nico_K
1 year ago
You can do this with Custom Ticket Rules. ( I feel that I repeat myself, but with CTR you can do everything)
Posted by:
Hobbsy
1 year ago
Actually Nico whilst you are probably right, in this instance I think it would be easier to use a template and conditional formatting, much easier ;o) and no need for any SQL knowledge.
So conditional formatting would be if a drop-down value is x then display this field and you can also set if the field is mandatory when displayed.
Comments:
-
sorry for the late response, but where is conditional formatting? - MC9921 1 year ago
