Service desk ticketing problems
Been noticing that on occasion I get tickets that will hang in the system with a time open still listed after the ticket is closed.
Was also wondering if there was a way to push a ticket into another queue?
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Posted by:
Aaron Cool
12 years ago
Do you mean that you are able to see the tickets in 'All Tickets' view?
Click on the Ticket>Choose Action>Move to queue?
