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Service desk ticketing problems

Been noticing that on occasion I get tickets that will hang in the system with a time open still listed after the ticket is closed. 

 

Was also wondering if there was a way to push a ticket into another queue?

Asked 12 years ago 1485 views
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Answers (1)

Posted by: Aaron Cool 12 years ago
Red Belt
1

Do you mean that you are able to see the tickets in 'All Tickets' view?

Click on the Ticket>Choose Action>Move to queue?

 

 
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