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SMA System-Level Log Issues

I have just changed my SMA system over to a license to enable Organizations.

Looks like it has applied but I am unable to log into https://kbox/system

When I try to do so, neither my LDAP account or the built in admin account are being recognized.


Ideas?

Asked 5 years ago 339 views
4 Comments   [ + ] Show comments
  • have you tried kbox/adminui. If that does not work get where you can get on the console screen and contact support. They can help you reset the password thru the console - SMal.tmcc 5 years ago
  • I have and that does work
    I just cannot get the SystemUI to work.
    even with local admin accounts - DLCurtis 5 years ago
    • can you switch to system after logging into adminui by selecting system in the down arrow to right of your name at the top right? - SMal.tmcc 5 years ago
      • That is the interesting part. I do not have this option. - DLCurtis 5 years ago
      • it will not show if the user does not have rights - SMal.tmcc 5 years ago
  • Found this posted:
    on the SDA you can do it this way, not sure if applies to SMA

    you can go to the console (virtual or physical) and login with the netdiag user
    user: netdiag
    pass: netdiag
    and use the reset_admin_password tool to do so.
    If your appliance does not yet support this function you need to contact support. - SMal.tmcc 5 years ago
  • I have a call placed into support. Just waiting for my call back.

    Thanks for the quick replys - DLCurtis 5 years ago
    • Due to security that is a tough one.

      I have learned when you create new orgs make sure you are logged in as the root admin doing so that is the only user with rights to new org by default then the user has to grant all other access. I created a new org with my super user but could not see it, had to log into system console as root admin and switch to org and give myself rights to it. - SMal.tmcc 5 years ago

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