Snagit 9.13 uninstall
I'm having an issue with my snagit uninstall. Using this command line:
"msiexec.exe /x {5C47C8B6-77FF-4FC7-A388-66FCF9CFC24C} TSC_DATA_STORE=1 /quiet /norestart"
More often than not explorer will get killed and then users will have to go into task manager and relaunch it. I went back and tested our version 8 and noticed the same problem.
We are running Vista Enterprise SP1 32b.
Any tips/ideas are most welcome.
Thank you,
Jason
"msiexec.exe /x {5C47C8B6-77FF-4FC7-A388-66FCF9CFC24C} TSC_DATA_STORE=1 /quiet /norestart"
More often than not explorer will get killed and then users will have to go into task manager and relaunch it. I went back and tested our version 8 and noticed the same problem.
We are running Vista Enterprise SP1 32b.
Any tips/ideas are most welcome.
Thank you,
Jason
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Answers (3)
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Posted by:
Talent
14 years ago
Well I came up with a temporary workaround. I have a VBS that triggers the uninstall and after it checks to see if explorer is running - if not then it launches it.
Still I would like to figure out why snagit is killing explorer. I cannot imagine that's an expected behavior.
Still I would like to figure out why snagit is killing explorer. I cannot imagine that's an expected behavior.
Posted by:
anonymous_9363
14 years ago
Have you examined the MSI for any Custom Actions which might be responsible?
Posted by:
Talent
14 years ago
For those that may care - I figured out why this was happening. This is how I fixed it.
procmon showed two DLL being held open when Snagit was being uninstalled. I just wrote a quick script to move the DLLs to a new location before the uninstall and now it uninstalled flawlessly.
If objFSO.FileExists("C:\Program Files\TechSmith\Snagit 9\SnagitShellExt.dll") Then
objFSO.MoveFile "C:\Program Files\TechSmith\Snagit 9\SnagitShellExt.dll" , "C:\Temp\"
End If
If objFSO.FileExists("C:\Program Files\TechSmith\Snagit 9\SnagitShellExtRes.dll") Then
objFSO.MoveFile "C:\Program Files\TechSmith\Snagit 9\SnagitShellExtRes.dll" , "C:\Temp\"
End If
This issue also came up in my Winzip 12.1 package. I had to move another shell dll which can be deleted after a reboot.
procmon showed two DLL being held open when Snagit was being uninstalled. I just wrote a quick script to move the DLLs to a new location before the uninstall and now it uninstalled flawlessly.
If objFSO.FileExists("C:\Program Files\TechSmith\Snagit 9\SnagitShellExt.dll") Then
objFSO.MoveFile "C:\Program Files\TechSmith\Snagit 9\SnagitShellExt.dll" , "C:\Temp\"
End If
If objFSO.FileExists("C:\Program Files\TechSmith\Snagit 9\SnagitShellExtRes.dll") Then
objFSO.MoveFile "C:\Program Files\TechSmith\Snagit 9\SnagitShellExtRes.dll" , "C:\Temp\"
End If
This issue also came up in my Winzip 12.1 package. I had to move another shell dll which can be deleted after a reboot.
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