Ticket workflow triggers
So I want to set up a workflow rule to automatically change the status of a ticket to open WHEN the ticket is "new" and get's assigned an owner. I'm struggling with how to get the rule to work with "status". I set it for when owner full name is not null and status = new, and even closed tickets get returned as a result. I must be formatting something wrong.
Thanks in advance for any insight you can offer.
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So for testing, I just did status = new and closed tickets didn't show up. Once I added "AND Owner Full Name IS NOT NULL" the closed tickets popped up too.. - iMonkey 9 years ago
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Any idea? Once both the criteria are being used, my status criteria is ignored entirely. I can type in Status = ajetjouahsef and my closed tickets will appear on the list. I basically can't create any rules dependent on status... - iMonkey 9 years ago
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Posted by:
iMonkey
9 years ago