Using Service Desk for Chance Control - Select Approver
I worked with KACE support to get the flow working and customized. How can I make it to where the person that creates the change control can select the Approver?
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
Hobbsy
2 years ago
The easiest way is to add your change approvers to a label, add that label to the ticket owners option. Next create a custom field using the custom SQL option to show all the members of that label in a drop down.
HINT hit the little question mark next to the custom fields section to see how to use custom SQL.
You can then use a custom rule to assign the ticket to the selected person from the drop down.
Comments:
-
This is very cool.. and if we were to continue down the kace road Id really explore what could be done with it. However.... - barchetta 2 years ago
