/build/static/layout/Breadcrumb_cap_w.png

Would like to add a column to Ticket List: "Last Updated By"

I would like to create a field in the ticket overview that reports back who last updated/commented on the ticket. 

This would be helpful for us to be able to, at a glimpse, see if an end user is awaiting a response.

I don't, however, know where to start with this task. Thoughts?

Thanks!
Asked 10 years ago 1228 views
1 Comment   [ + ] Show comment
  • You would need to create a custom field that will hold the last updater information and then create a custom ticket rule that would populate the field on save. Do you have experience with creating custom fields or with SQL? - chucksteel 10 years ago
    • Hey Chuck,

      Thanks for your response. I have done some custom fields in the Configuration and Customization tab. I have limited experience with SQL, but I am willing to research and learn what would be necessary there.

      When I go to the Custom Fields area in Configuration, I have Field "CUSTOM_4" available. However, when I edit and try and select a Field Type, I don't know where else to go.

      Any advise or direction would be greatly appreciated. Thank you for your help! - metamet 10 years ago

Answers (0)

Be the first to answer this question

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ