KACE Product Support

I am on it, I haven't had issues with the server release.

We have a lot of customers who are not reading the release notes and are "pulling the plug" during the upgrade which is a very bad thing. We are planning on making the installer more "agressive" to minimize the likelihood of this and documenting the installer's behaviour change in the release notes for those customers to be aware of the agressive approach. In the meantime you can obtain the 5.1 upgrade by reading this faq:
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=1&id=1022&artlang=en

Essentially "more agressive" means that we are going to truncate the agent logs history on the upgrade which will speed up the slowest step where the plug is being pulled. For customers who want to preserve their agent logs and possibly endure a long upgrade please contact support.

Thanks for the explanation.

Also, I've noticed that all my clients that upgraded to 5.1 had their client re-inventoried and now the asset-history is full of entries. Mostly windows updates, security patches, etc. This really screwed up our reports that show what installations occurred the day before.

thanks again,
Dave

ORIGINAL: GillySpy

We have a lot of customers who are not reading the release notes and are "pulling the plug" during the upgrade which is a very bad thing.



Wow. Patience is a virtue. [;)]

I've got to say that it's bad practice to pull the plug on ANYTHING during an upgrade. To anyone thinking of unplugging a server during a software upgrade: if it seems like it's hung, call support!

I wish this notification would have been posted on the Kace.com support portal somewhere (maybe I missed it?).

Anyway, I find it interesting that people are pulling the plug mid-update despite all of the gratuitous warnings not to do so in the release notes.