Add a custom link to Help Desk Ticket
Is it possible to add a custom link to a help desk ticket and include the ticket id? (and perhaps e-mail address associated with the ticket)?
http://whatever.com/myapp/launch?key=TICK:12345&email=me@somewhere.com
I'm new to Kace, so I'm not sure what is possible.
Thanks,
Scott
http://whatever.com/myapp/launch?key=TICK:12345&email=me@somewhere.com
I'm new to Kace, so I'm not sure what is possible.
Thanks,
Scott
0 Comments
[ + ] Show comments
Answers (4)
Please log in to answer
Posted by:
airwolf
12 years ago
I'm not sure I understand what you are asking... Do you want the email notification when a ticket is created to include a link to the ticket? Or are you trying to create a ticket somehow using this link?
Posted by:
ScArcher2
12 years ago
I'm actually talking about adding a link or button on the ticket screen that will open a browser and go to a url.
In this screenshot you will see buttons at the bottom of the ticket. Add Commnet, Save, Add Work, etc.
Is it possible to add a custom button that will just call a link and navigate to a web page?
http://www.kace.com/products/systems-management-appliance/screenshots/img/Service-Desk/Incident-Management-04-01-11.png
It may not be possible.
But this is what I'd like to do.
Thanks,
Scott
In this screenshot you will see buttons at the bottom of the ticket. Add Commnet, Save, Add Work, etc.
Is it possible to add a custom button that will just call a link and navigate to a web page?
http://www.kace.com/products/systems-management-appliance/screenshots/img/Service-Desk/Incident-Management-04-01-11.png
It may not be possible.
But this is what I'd like to do.
Thanks,
Scott
Posted by:
airwolf
12 years ago
No, you cannot add or modify buttons. However, you can type out a URL in a comment and it will appear as a clickable link.
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.