Add Existing Ticket to Existing Process
I have a process that was initiated and a new separate ticket that actually relates to the process and should be grouped in with the tickets in the process.
When I open the individual ticket and click on Parent to associate it with the parent ticket of the already created process it is not listed, only a couple of other parent tickets created manually.
How can I associate this ticket as a child ticket under the parent ticket of the process already created?
When I open the individual ticket and click on Parent to associate it with the parent ticket of the already created process it is not listed, only a couple of other parent tickets created manually.
How can I associate this ticket as a child ticket under the parent ticket of the process already created?
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Answers (3)
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Posted by:
nshah
13 years ago
Right now I do not believe you can add an existing ticket to a triggered process, hence why you do not see the parent ticket from the process listed.
Posted by:
cblake
13 years ago
This is not currently available in the product. Please feel free to request this as a feature enhancement at kace.uservoice.com or [email=support@kace.com]support@kace.com[/email]
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