agent 9.1.204 not syncing.
Hi All
i have a computer that the agnet will not show on my console.
I tried re-installing the agent, delete the amp.conf file. Still not connecting.
ran a amptools reset with the host. Says that its connected but doesn't sync... ports are open. ran the agent tool also.
ran the runkbot 4 0
not sure what else to try
thanks
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Answers (1)
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Posted by:
KevinG
5 years ago
The 2 main logs to review for troubleshooting are KAgent.log and konea.log.
Any errors reported?
Comments:
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hi. I checked both files. seems ok . on the kagent.log it says "we are completely uploaded and fine". the host as the proper setting info. the only weird message i have its BAD_MAC_IP= ip of the client. - psaussey 5 years ago
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its a Hotfix with windows 10 1903 and certain hardware vendors
https://support.quest.com/kb/292130/potential-inventory-failure-on-windows-10-1903-systems-running-on-late-models-of-certain-hardware-vendors - psaussey 5 years ago
