KACE Product Support

You can't really setup a test environment unless you have a multi-organization KBOX (which I believe is the 1200 model). I have a single-organization model, and I've got a test queue setup for testing rules - however, keep in mind that ticket rules run against the entire database regardless of the queue the rule exists within. For instance, a rule to query the HD_TICKET table isn't limited to the queue the rule is in unless you specify WHERE HD_TICKET.HD_QUEUE_ID = 1 (1 being the queue ID the rule resides in). I've also got test labels setup with systems used to test software deployments.

What we've done in order to have a true test environment is purchase a VM license. It is rather inexpensive, and you can use the same license key as long as the VMs you create are not used for production purposes. We have a few ready to go for DR purposes - in case our primary KBOX goes down. We've also got a VM setup for development/testing purposes. If you are interested in going this route, contact your sales rep for a VM quote.

From one Andy to another - Thanks for the info. That's just what I needed.

Andy A.