Batch load of tickets into a Service Desk Q
I am wondering if anyone has managed to do a "batch load" of tickets into a service desk Q. We have a range of assets that hold a next service date. I can run a report that lists all the assets that are due for service e.g. next month.
I would like to take the output from this report and load a set of Service tickets into the appropriate Service Desk Q for action by the service technician
The other option is to automatically generate a ticket in the database from the Asset record information based on the next Service Date (e.g. next month) but as there is no custom rule capability Plan A might be a better option.
Answers (4)
Kiwi, yes we have done this and yes we have also done a bunch of work about scheduled tickets etc, so any time you want to set up a call and investigate what is possible...
Supplementary question
when and asset record is updated it has the last modified date but does it track the user who did the update?
Just look up my profile and email me, as for the second question, if you open the updated asset and click the asset history link in the top right hand corner you will see all the changes and who made the changes