Can you copy comments in a workflow process from parent to child?
I have all the fields that I need copying from the parent to the child tickets in a work flow process by using a rule but I can't get the comments to copy
Has anyone else identified how to make this happen? If so are you willing to help with this?
Is there also a way to determine the difference between a parent ticket used in workflow process versus ticket marked as parent for ex. outages- create a parent with multiple child tickets?
I would like to use the same rule if I could do accomplish the above if possible.
Thanks
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Posted by:
hefty_merv
4 months ago
Hi, I know this was 6 years ago. Did you ever get a work-around for this, I am looking for something similar and every question that is alike never got answered
