Creating new ticket between queues
I have 2 queues, one for Orders and one for Support. Im wondering if it is possible to have KACE raise a ticket in the Support Queue once a ticket from the Orders queue has been closed?
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
chucksteel
5 years ago
Method one: Use a process instead of just creating a ticket.
Method two: Have a rule in the orders queue that sends an email to the support queue's email address. For this method to work, the from email address must be associated with a user that can create tickets in the support queue.
