Creating separate Knowledge Base for each que
Is there a way to create a seperate Knowledge Base for each que within the K1000? Is there a way to remove the "KB article lookup" feature from the ticket interface?
1 Comment
[ + ] Show comment
Answers (1)
Please log in to answer
Posted by:
erik.ragan
11 years ago
At this time there is no way to setup a separate KB for each queue. You can restrict who can view KB articles by user label, but that is as close as you'll be able to get. There is also no way to remove the "KB article lookup" from the ticket interface, unless you get professional services involved. You can contact support@kace.com for a quote on pro serv.
You can't hide the drop down that lets you look up the kb article unfortunately. At least no way through the GUI. - nshah 11 years ago