Date Fields in Helpdesk Custom Fields
Can we add additional date fields within the helpdesk tickts?
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Posted by:
airwolf
14 years ago
Nope. You can only add 15 custom fields, and each one has to be one of three types: text, single-select, multi-select.
Posted by:
GillySpy
14 years ago
A text field is stored as a string and can look an awful lot like a date field and can even be used in date comparisons (for reports and rules) since mysql will automatically cast a date-looking string into a timestamp. It just has to be in the format of YYYY-MM-DD HH:MM:SS
All three types text, single-select, multi-select are stored as strings. There is an enhancement request existing about a calendar picker type field. Open a support ticket to have your vote heard.
All three types text, single-select, multi-select are stored as strings. There is an enhancement request existing about a calendar picker type field. Open a support ticket to have your vote heard.
Posted by:
airwolf
14 years ago
I use the YYYY-MM-DD HH:MM:SS format in a text field, but I have a feeling the OP is looking for a date chooser.
Posted by:
zookdj
14 years ago
You don't really want the current type of date chooser that the KBox has anyway. I sure hope they update their date chooser in the next version...
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