Dell K1000 - Service Desk - Hide ticketfields
Hello,
is there a way to hide the following ticketfields for user?
- "Attachments: Add Another Attachment"
- "Screenshots: Paste Screenshot"
I have create a queue and I don't want this opinion when someone create a new ticket.
Thanks!
is there a way to hide the following ticketfields for user?
- "Attachments: Add Another Attachment"
- "Screenshots: Paste Screenshot"
I have create a queue and I don't want this opinion when someone create a new ticket.
Thanks!
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Answers (1)
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Posted by:
brunocardoso
8 years ago
Hello,
I also have the same problem, I decided provisionally creating custom display using a custom rule specific field. It is not totally "safe" but solved my problem.
Good luck!
Comments:
-
Hello, thanks for your response.
I also use custom ticket fields, but this doesn't solved my problem - I don't want that ticketcreator can use this fields. Any ideas? Thanks. - svmay 8 years ago
