Dell Kace K1000 Version 6.4.120261 - Inventory - License Compliance - Licensed Column is not updating.
Does anyone knows why Licensed Column, in License Compliance doesn't update even when I already have License assets registered and associated with the correct Software application from Software Catalog that appear in License Compliance.
This is too weird, because I made exactly what Dell recommends.
Can anyone help me?
3 Comments
[ + ] Show comments
Answers (0)
Please log in to answer
Be the first to answer this question
Check the License Mode field inside the license because: "To include this license in the License Compliance calculations, choose either Unit License or Enterprise License."
Have you valorized the license count field of the license?
Kind regards,
Marco - StockTrader - StockTrader 8 years ago
Anyway it was about the fact that the agent sends the catalog inventory information every 24h only and this could be one of the reasons as well.
If the issue persists you'd engage the support.
Kind regards,
Marco - StockTrader - StockTrader 8 years ago
the last thing to remember is to check of the agents are updated to the latest version as well on the clients.
You can then check in the K1000 log files if you see SQL errors, DB errors etc etc.
Things like that.
I do not know if the catalog database updates are bind to the renewal of the support (as the patch subscriptions) or not.
Anyway without a valid support it is hard to think to a fix.
Kind regards,
Marco - StockTrader - StockTrader 8 years ago