Different KBs for Different Servicedesk Queues?
Hello,
Is it possible to have a different knowledgebase for different Servicedesk queues? E.g. one for IS queue and one for an HR queue?
Thanks.
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
nshah
9 years ago
KB articles are assigned by User Labels so you could create two labels, IS and HR and assign those labels to the user account and then when creating the article, decide who can see the article on the USER portal side, IS or HR.
If the users have admin rights, they will see all the articles.
Comments:
-
Hello,
Thanks for the suggestion and this works well separating the KBs on the user portal side. However, I've tried a similar approach for the IS & HR staff logging the calls and it doesn't separate the KBs for the different queues.
Any ideas for this? - Domjohnston 9 years ago-
If you have given them rights to the admin side of the kbox, you can't hide articles from anyone. - nshah 9 years ago
-
Hello,
They're not admins, just IS or HR Servicedesk Operators. - Domjohnston 9 years ago
